ph11.com Privacy Policy

ph11.com is an online gaming platform operated at ph11com.one, licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). ph11.com serves Filipino players across the Philippines, offering online casino games, slots, bingo, fishing games, and related gaming entertainment services.

For purposes of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA"), ph11.com is the Personal Information Controller in respect of the personal data of its registered players and website visitors. This means ph11.com determines the purposes and means of processing your personal data as described in this Privacy Policy.

2.1 This Privacy Policy applies to all personal data collected by ph11.com through:

• The ph11.com website at ph11com.one and all associated pages;
• The ph11.com account registration process (ph11.com Login);
• All gaming, payment, and customer service interactions on the Platform;
• Email, live chat, and other communications with ph11.com's support team;
• Automated data collection via cookies, analytics, and server logs.

2.2 This Policy does not apply to third-party websites, payment processors, or services that may be accessible via links from the ph11.com Platform. ph11.com is not responsible for the privacy practices of third parties. You should review the privacy policies of any third-party service you use in connection with ph11.com.

2.3 By registering an Account on ph11.com and providing your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

ph11.com collects personal data that is necessary, adequate, and not excessive relative to the purposes for which it is collected, consistent with the DPA's principle of proportionality. The categories of data we collect include:

3.1 Identity and Registration Data

• Full legal name as appearing on a valid Philippine government-issued ID;
• Date of birth (for age verification — 21+ requirement);
• Gender (where provided);
• Nationality;
• Government ID number and ID document type (for KYC verification);
• Photograph or scan of government-issued ID submitted for KYC.

3.2 Contact Data

• Philippine mobile number (in +63 format);
• Email address;
• Residential address in the Philippines (where provided for KYC or promotional purposes).

3.3 Account and Authentication Data

• Username and encrypted password credential;
• Two-factor authentication settings and associated mobile number;
• Account login history including timestamps, IP addresses, and device identifiers;
• Security questions and responses (if enabled).

3.4 Financial and Transaction Data

• Deposit and withdrawal history including amounts, timestamps, and payment method used;
• GCash account reference numbers associated with transactions;
• Maya (PayMaya) account references associated with transactions;
• Bank account details (account name, account number, bank name) for bank transfer withdrawals to BPI, BDO, or UnionBank;
• Account balance history and bonus credit history;
• Any documentation submitted in connection with large transaction due diligence.

3.5 Gaming Activity Data

• Game session history including games played, bet amounts, wager outcomes, and session duration;
• Bonus participation history and wagering requirement completion records;
• Responsible gaming limit settings and self-exclusion records;
• Customer support interaction records related to gameplay.

3.6 Technical and Device Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser type;
• Cookie identifiers and session tokens;
• Platform access logs and error logs.

ph11.com collects personal data through the following means:

ph11.com uses the personal data it collects solely for the purposes listed below. We do not use your personal data for purposes incompatible with those for which it was originally collected without your additional consent.

5.1 Account Management and Platform Operation

To create and maintain your ph11.com Account, verify your identity and age (21+ requirement), authenticate your ph11.com Login sessions, process deposits and withdrawals, manage your game history and balance, and deliver the gaming services you have requested.

5.2 Regulatory Compliance

To comply with ph11.com's obligations as a PAGCOR-regulated platform, including KYC verification, age verification, Anti-Money Laundering Act (AMLA) compliance, suspicious transaction reporting to the Anti-Money Laundering Council (AMLC), and all other applicable Philippine gaming and financial regulations.

5.3 Fraud Prevention and Security

To detect, investigate, and prevent fraudulent activity, unauthorized account access, multi-accounting, bonus abuse, money laundering, and any other prohibited conduct as defined in the ph11.com Terms & Conditions. This includes monitoring login patterns, transaction behavior, and gaming activity for anomalies.

5.4 Customer Support

To respond to your inquiries, resolve disputes, process complaints, and provide account-related assistance through ph11.com's 24/7 live chat and email support channels.

5.5 Responsible Gaming

To administer responsible gaming tools you have activated, including deposit limits, session controls, cooling-off periods, and self-exclusion. Your responsible gaming settings and history are maintained to ensure these protections remain effective across all sessions.

5.6 Platform Improvement

To analyze aggregate and anonymized usage data, identify technical issues, improve game performance, optimize the ph11.com user interface and mobile experience, and develop new features that serve Filipino players better. Individual player data is not used for these purposes in a way that is personally identifiable unless necessary for debugging specific issues.

5.7 Communications

To send you service-essential notifications regarding your Account (such as deposit confirmations, withdrawal status, and security alerts) and, where you have provided consent, to send you promotional communications about ph11.com bonuses and new games. You may withdraw consent to promotional communications at any time through your Account settings.

ph11.com processes your personal data on the following legal bases under the Philippines' Data Privacy Act of 2012:

• Consent: Where you have provided specific, informed, and freely given consent to the processing of your personal data, including at account registration and for promotional communications.
• Contract Performance: Processing necessary to perform the contract between you and ph11.com, including operating your Account, processing game wagers, and facilitating deposits and withdrawals.
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR's licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act itself, and lawful orders from regulatory and law enforcement authorities.
• Legitimate Interest: Processing necessary for ph11.com's legitimate interests, including fraud prevention, platform security, and system integrity, provided such interests do not override your fundamental rights and freedoms as a data subject.

ph11.com does not sell, rent, or trade your personal data. We share personal data only with the following categories of recipients, and only to the extent strictly necessary:

7.1 Regulatory and Law Enforcement Authorities

ph11.com is required by Philippine law to share player identity data, transaction records, and other information with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government authorities upon lawful request or as required by reporting obligations. Such disclosures do not require additional consent from you and may be made without prior notice where legally required.

7.2 Payment Processing Partners

Financial transaction data is shared with ph11.com's payment processing partners — including GCash (Mynt), Maya (PayMaya), BPI, BDO, UnionBank, 7-Eleven (Cliqq), Coins.ph, and digital asset processors for USDT TRC20 — solely to the extent necessary to process your deposits and withdrawals. Each payment partner operates under their own privacy policy and applicable Philippine financial regulations.

7.3 Identity Verification Service Providers

Your identity data, including government ID documents, may be shared with third-party KYC and identity verification service providers engaged by ph11.com to conduct PAGCOR-required identity checks. These providers are contractually bound to process your data solely for the purposes of verification and in compliance with the DPA.

7.4 Technology and Infrastructure Providers

ph11.com uses third-party cloud hosting, cybersecurity, and analytics service providers in connection with the technical operation of the Platform. These providers may have access to personal data as part of their service provision and are bound by data processing agreements requiring DPA-compliant handling of personal data.

7.5 Game Content Providers

Game providers whose titles are available in the ph11.com lobby may receive limited aggregated or session-specific data necessary to operate their certified RNG or live dealer game systems. Individual player identity data is not shared with game providers unless legally required.

8.1 ph11.com primarily processes and stores personal data within the Philippines. Where data processing involves service providers located outside the Philippines — such as international cloud infrastructure or technology vendors — ph11.com ensures that appropriate contractual safeguards are in place to protect your personal data at a standard consistent with the Philippines' Data Privacy Act.

8.2 Cross-border data transfers will only occur where necessary for the purposes described in this Policy and where the receiving party provides adequate levels of data protection. ph11.com will not transfer your personal data internationally for purposes unrelated to the operation of the Platform or compliance with Philippine law.

8.3 By registering an Account on ph11.com, you acknowledge that your personal data may be processed by service providers operating in jurisdictions outside the Philippines as described in this section, subject to the protections described herein.

9.1 ph11.com retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:

9.2 Upon the expiry of applicable retention periods, personal data will be securely deleted, anonymized, or de-identified in accordance with ph11.com's data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected until deletion is possible.

10.1 ph11.com uses cookies and similar tracking technologies to operate the Platform, maintain session states during your ph11.com Login session, analyze usage patterns, and improve Platform performance. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management, authentication, and security. These cannot be disabled without preventing use of ph11.com.
• Functional Cookies: Remember your preferences and settings to personalize your experience, such as language settings and last-used payment methods.
• Analytics Cookies: Collect aggregated, anonymized data about how players navigate and use ph11.com to identify performance issues and usage patterns for improvement purposes.
• Security Cookies: Assist in fraud detection and account protection by tracking session anomalies and unusual access patterns.

10.2 ph11.com does not use cookies to serve third-party advertising or to track your browsing activity across websites other than ph11.com. You may configure your browser to block non-essential cookies, though doing so may affect the functionality of the Platform.

10.3 By continuing to use ph11.com after being informed of cookie use through the Platform's cookie notice, you consent to the use of cookies as described in this section.

11.1 ph11.com implements technical and organizational security measures appropriate to the risk level of the personal data processed, consistent with industry standards for online gaming platforms operating under PAGCOR regulation. These measures include:

• 256-bit SSL/TLS encryption for all data transmission between your device and ph11.com's servers;
• Encrypted storage of passwords using industry-standard hashing algorithms — ph11.com never stores passwords in readable form;
• Two-factor authentication (2FA) available for all Accounts using SMS verification to registered Philippine mobile numbers;
• Regular independent security audits and penetration testing;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Automated monitoring systems for detecting unauthorized access attempts, data anomalies, and potential breaches;
• Incident response procedures aligned with the NPC's breach notification requirements under the DPA.

11.2 In the event of a personal data breach that is likely to result in serious harm to affected data subjects, ph11.com will notify the National Privacy Commission (NPC) within 72 hours of discovery and will notify affected players within a reasonable period, in compliance with Section 20 of the DPA and its Implementing Rules.

Under the Philippines' Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph11.com. To exercise any of these rights, submit a written request through ph11.com's Live Chat or to [email protected]. Requests will be processed within ten (10) business days.

13.1 ph11.com is strictly an adult gaming platform. Access is limited to individuals aged 21 years and above in compliance with PAGCOR's regulatory requirements for online gaming in the Philippines.

13.2 ph11.com does not knowingly collect or process personal data of individuals under 21 years of age. All registrations are subject to age verification, and any Account found to belong to a minor will be immediately closed with the matter escalated to PAGCOR as required.

13.3 If you believe that ph11.com has inadvertently collected personal data of a person under 21, please contact ph11.com's Data Protection Officer immediately at the contact details provided in Section 15. Such data will be promptly deleted upon verification.

14.1 ph11.com reserves the right to amend this Privacy Policy at any time, including in response to changes in Philippine law, PAGCOR regulatory requirements, National Privacy Commission guidelines, or operational changes to the Platform.

14.2 Material amendments to this Privacy Policy will be notified to registered Account holders via email to the address on file and/or through a notice displayed upon ph11.com Login. Such notice will be provided at least seven (7) days prior to the effective date of material changes where practicable.

14.3 The effective date at the top of this Privacy Policy will be updated to reflect the date of the most recent revision. You are encouraged to review this Privacy Policy periodically. Continued use of ph11.com following the effective date of any amendment constitutes your acceptance of the revised Policy.

14.4 Where an amendment requires your fresh consent under the DPA, ph11.com will seek that consent actively rather than relying on continued use of the Platform as implicit acceptance.

15.1 For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by ph11.com, please contact us through the following channels:

• Data Protection Officer (DPO): ph11.com's designated DPO is responsible for overseeing compliance with the Philippines' Data Privacy Act. Written requests addressed to the DPO may be submitted via the channels below.
• Live Chat: Available 24/7 via the ph11.com Platform. This is the fastest channel for urgent account-related data requests.
• Email: [email protected] — for formal written data privacy requests, breach reports, or DPA-related inquiries. ph11.com will respond within ten (10) business days.

15.2 If you believe that ph11.com has processed your personal data in a manner that violates the Philippines' Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through NPC's official government channels. ph11.com cooperates fully with all NPC inquiries.